Hello everyone
Today, a colleague and I visited the ongoing Card Expo at the Civic Centre. We went in looking for something new and excitment but....

As hard as we tried, we couldn’t find anything new and exciting!
However, I think I found out why the ‘Whites’ are ahead of ‘black’ people.
As hospitable as we claim to be, the whites are still ahead in customer service.

The ‘Whites’ sure know how to woo and retain their customers.
All we needed to do was get a little close to the Visa stand to draw the attention of the two white gentlemen. Both probably managers, were very warm and smiley while they answered our questions and didn’t have a problem explaining further when we pressed. I can imagine they were like that to all the visitors to their stand.

On the other hand, our Nigerian ‘sales reps’ and their supervisors weren’t like our white friends. Some of them looked unhappy and wondered why they were there. Some just looked at you and threw their faces away. This perhaps explains why many of the exhibition booths (many of them owned by banks), were not filled.

If it were a trade contest, one will surely see the white guys smiling to the bank and their Nigerian hosts frowning home.

Perhaps a dose of courteous and purposeful customer service will help improve the way we do business in Nigeria.

Strength and Honor